Effective Date: December 01, 2024
Welcome to Veteran Commercial Cleaning! To ensure a smooth and transparent process for our valued customers, we’ve outlined our shipping policies below. Please review these details carefully. By placing an order on our website, you agree to the terms of this shipping policy.
1. Processing Time
- Order Confirmation and Processing:
- Orders are processed Monday through Friday (excluding holidays).
- Orders placed before 3 PM CST will typically be processed the same business day.
- Orders placed after 3 PM or on weekends/holidays will be processed on the next business day.
- Processing time is typically 1–2 business days before shipment.
2. Shipping Methods and Delivery Times
We partner with trusted carriers to ensure timely delivery. Shipping times depend on the selected shipping method and the destination.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day
Delivery times are estimates and do not include weekends or holidays.
3. Shipping Rates
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed during checkout before you complete your purchase.
4. Shipping Restrictions
- We currently ship to addresses within the United States.
- We ship to P.O. Boxes, APO/FPO addresses, but not freight forwarders.
- Hazardous materials, oversized items, or restricted products may require special handling and longer delivery times.
5. Order Tracking
- Once your order is shipped, a tracking number will be provided via email. You can use this number to track your shipment directly through the carrier’s website.
6. Damaged, Lost, or Missing Shipments
- Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery at info@veterancommercialcleaning.com. Include your order number, photos of the damage, and a description of the issue.
- Lost Shipments: If your shipment is delayed or lost, please contact us. We will work with the carrier to resolve the issue.
- Incorrect or Missing Items: Notify us within 7 days of delivery for assistance.
7. Returns and Exchanges
Please refer to our Return Policy for details on how to return or exchange products.
8. Customer Support
If you have questions about your order or shipping, please contact our support team:
- Email: info@veterancommercialcleaning.com
- Phone: (256) 298-9453
- Hours of Operation: Monday-Friday 9am-5pm CST
9. Changes to Shipping Policy
Veteran Commercial Cleaning reserves the right to update this shipping policy at any time. Changes will be posted on this page with the effective date.
Thank you for choosing Veteran Commercial Cleaning. We are committed to delivering quality products and excellent service!
If you have specific shipping scenarios (e.g., bulk orders, special handling) or need further customization, let me know!