Effective Date: December 01, 2024
At Veteran Commercial Cleaning, customer satisfaction is our top priority. If you are not completely satisfied with our services or products, we are here to help.
Service Satisfaction Guarantee
We stand by the quality of our cleaning services. If you are dissatisfied with the results, please contact us within 24 hours of service completion, and we will:
- Return to your location to address and resolve any issues, free of charge.
We do not offer monetary refunds for services but will ensure the job is completed to meet your expectations.
Product Return Policy
If you have purchased cleaning supplies or products from us, the following return policy applies:
Eligibility for Returns
- Products must be unused, in their original packaging, and in the same condition as when purchased.
- Returns must be initiated within 7 days of purchase with proof of purchase (e.g., receipt or invoice).
Non-Returnable Items
- Custom or special-order products.
- Items marked “final sale.”
Refund Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approved refunds will be processed within 7–10 business days via the original payment method.
Exchanges
- If a product is defective or damaged, we will offer a replacement or exchange at no additional cost.
How to Initiate a Return or Report an Issue
- Contact Us
Email us at info@veterancommercialcleaning.com or call (256) 298-9453 with your order details and reason for the return. - Ship the Item (if applicable)
If you are returning a product, you may ship it to:
You will be given address depending on product being returnedPlease note that customers are responsible for return shipping costs unless the item is defective, or we made an error in fulfilling the order. - Resolution
We are committed to resolving all issues promptly and professionally.
Questions?
If you have any questions about this policy or need further assistance, please contact us at:
- Email: info@veterancommercialcleaning.com
- Phone: (256) 298-9453
We appreciate your business and the opportunity to serve you!